Last updated: [2026-05-06]
Thank you for using Voicebox. By accessing or using Voicebox (the "Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Polysoft, LLC ("Voicebox," "we," "us," or "our") may update these Terms from time to time. We will notify Customers (as defined below) of material changes by email or in-app notice at least 30 days before they take effect, except where a change is required by law or addresses a security issue, in which case we may make it effective immediately. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
2.1 Eligibility. Customer must be at least 18 years old and able to form a binding contract.
2.2 Account security. The Service supports multi-factor authentication and Google Sign-In. Customer is responsible for maintaining the security of its account credentials and for all activity under its account, including activity by Authorized Users. Customer must notify us promptly at support@voicebox.ai of any unauthorized access.
2.3 Authorized Users. Each Authorized User must use a unique login. Sharing logins across people is not permitted. Customer is responsible for the acts and omissions of its Authorized Users.
2.4 Accuracy. Customer must provide accurate, current, and complete information when registering and keep that information up to date.
2.5 Automation and bots. Each account must be created by, and represent, a natural person or legal entity. Bulk or automated account creation is prohibited. Authorized Users may use legitimate automation (such as APIs, integrations, and personal workflow tools) on their own behalf in connection with their authorized use of the Service, but may not operate the Service at scale on behalf of multiple unrelated end users without our prior written permission.
3.1 No Submitter account required. Submitters do not need to register an account to provide Submitter Content. By submitting content through the Service, a Submitter agrees to the portions of these Terms applicable to Submitters, including Sections 4 (License Grants), 5 (Acceptable Use), and the disclaimers and liability limits in Sections 15–16.
3.2 Customer obligations regarding Submitters. Customer is responsible for: (a) directing Submitters to provide content through the Service; (b) ensuring Submitters are presented with notice of these Terms and our Privacy Policy at the point of submission — the Service surfaces required notices by default, and Customer must not disable, alter, or obscure them; (c) obtaining any consents from Submitters that are required under applicable law (including recording, telephony, and privacy laws in the jurisdictions where Customer and Submitters are located); and (d) Customer's use of Submitter Content after it leaves the Service.
3.3 Submitter relationship. Our service obligations under these Terms — including support, availability, billing, and feature delivery — run only to Customer. Submitters have no account, pay no fees, and are not entitled to the service-side commitments we make to Customer. The portions of these Terms applicable to Submitters under Section 3.1 (including the license grant in Section 4.2, the representations in Section 4.3, the Acceptable Use obligations in Section 5, and the disclaimers and liability limits in Sections 15–16) remain in effect. Customer is responsible for handling Submitter inquiries, complaints, and rights requests, except where applicable law requires us to respond directly.
4.1 Customer Content. Customer retains all rights in Customer Content. Customer grants us a worldwide, non-exclusive, royalty-free license to host, store, transmit, transcode, transcribe, display, and otherwise process Customer Content solely as needed to provide, secure, support, and improve the Service for Customer.
4.2 Submitter Content. When a Submitter provides Submitter Content through the Service:
4.3 Submitter representations. Each Submitter represents and warrants that: (a) the Submitter has the right to provide the Submitter Content; (b) the Submitter Content does not infringe any third party's intellectual property, privacy, publicity, or other rights; and (c) the Submitter Content does not violate any law or these Terms.
4.4 Service IP. The Service and all related software, designs, trademarks, and content provided by us are owned by Polysoft, LLC and our licensors. These Terms grant Customer no rights to the Service other than the right to use the Service in accordance with these Terms. Customer may not duplicate, copy, reverse engineer, or reuse any portion of the Service except as expressly permitted.
4.5 Feedback. If Customer or any Authorized User provides feedback or suggestions about the Service, Customer grants us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, with no obligation to Customer.
Customer, Authorized Users, and Submitters may not use the Service to:
We may remove content or suspend or terminate access for any user we reasonably believe has violated this Section 5. Where practicable and appropriate, we will notify Customer before taking action, but we may act without prior notice in cases involving ongoing harm, legal risk, or platform integrity.
In addition to the obligations elsewhere in these Terms, Customer is responsible for:
6.1 Use cases. Selecting use cases that are lawful in the jurisdictions where Customer operates and where Submitters are located. The Service is general-purpose; Customer determines how it is deployed.
6.2 Recording, privacy, and consent law. Compliance with all applicable recording, privacy, and data protection laws, including providing required notices and obtaining required consents from Submitters. The Service surfaces standard notices by default; Customer is responsible for any additional notices or consents that Customer's specific use case may require.
6.3 Telephony and TCPA. If Customer uses the Service in connection with phone numbers, SMS, MMS, RCS, IVR, WhatsApp, or other telecommunications channels — including by inviting Submitters to leave voice messages by calling, texting, or being called or texted — Customer represents that it has obtained all consents required under the TCPA, the CAN-SPAM Act, and any other applicable U.S. or non-U.S. telecommunications and marketing laws. Customer will not use the Service to make outbound calls or send messages to phone numbers without proper consent.
6.4 No sensitive data. Unless Customer and Voicebox have signed a separate written agreement (such as a Business Associate Agreement under HIPAA), Customer will not use the Service to collect, transmit, or store: protected health information under HIPAA; payment card data subject to PCI DSS; government-issued identification numbers; or other categories of sensitive data we identify in our documentation. We make no representations regarding compliance with the corresponding laws absent a separate agreement.
6.5 Moderation. Customer is responsible for moderating Submitter Content received under its account. We provide moderation tools but do not pre-screen, and we do not guarantee the appropriateness of Submitter Content.
Our Privacy Policy, available at https://voicebox.ai/privacy-policy, describes how we collect and use personal information in connection with the Service and is incorporated into these Terms by reference. For Customers processing personal data subject to the GDPR, UK GDPR, CCPA/CPRA, or similar laws, our Data Processing Addendum is incorporated by reference and is available on request at privacy-requests@voicebox.ai.
We do not currently use Customer Content or Submitter Content to train machine learning models. We may use de-identified, aggregated information about Service operation and usage (for example, aggregate performance metrics and error rates) to operate, secure, and improve the Service. If we change how we use Customer Content or Submitter Content in connection with model training, we will provide Customers with advance notice before the change takes effect, and Customer may cancel the affected subscription if it does not wish to continue under the new terms.
Customer may access the Service through our APIs. API use is subject to these Terms and to any documented rate limits and integration guidelines. Customer is responsible for the security of API tokens and for all activity authorized under them. We may temporarily or permanently limit, suspend, or revoke API access for excessive usage or behavior that threatens Service stability or security; where practicable, we will give the account owner advance notice.
10.1 Subscriptions. The Service is offered on subscription tiers described at the Service's pricing page. Fees for each tier are payable in advance for the applicable subscription period.
10.2 Free tier and credits. Where the Service includes a free tier or credits, those features are subject to the limits described at the time of sign-up or purchase. Credits expire as specified at issuance, are non-transferable, and have no cash value.
10.3 Plan changes. Upgrades take effect immediately, with the new rate billed at the next billing cycle. Downgrades take effect at the end of the current billing cycle and are not prorated. Downgrades may result in loss of features or capacity, and we are not liable for any such loss.
10.4 Taxes. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, other than U.S. federal or state income taxes payable by us. Customer is responsible for any such taxes; where required, we will collect and remit them.
10.5 Refunds. If Customer is dissatisfied for any reason, Customer may email support@voicebox.ai. We handle refund requests on a case-by-case basis.
We may modify the Service at any time. For Customers on paid subscriptions, we will use commercially reasonable efforts to provide at least 30 days' advance notice — by email or in-app notice — of changes that materially and adversely reduce existing functionality. If we discontinue a paid feature that Customer is actively using, Customer may cancel the affected subscription within 30 days of the change taking effect and receive a pro-rata refund of pre-paid fees for the remaining unused term. Pricing changes apply to the next renewal term following at least 30 days' notice.
12.1 Cancellation by Customer. Customer may cancel its account at any time by emailing support@voicebox.ai or through any in-app cancellation flow we make available.
12.2 Termination by us. We may suspend or terminate access for any account that materially breaches these Terms or that we reasonably believe poses a security, legal, or reputational risk to the Service or its users. Where practicable, we will give the account owner advance notice and an opportunity to cure.
12.3 Effect of termination and data deletion. Upon cancellation or termination, Customer's right to access the Service ends. Customer Data will be inaccessible from the Service immediately and will be permanently deleted from active production systems within 30 days. Residual copies in routine backups will be deleted in the ordinary course of our backup retention schedule (currently up to 90 days), after which they are not retrievable. Sections that by their nature should survive termination — including Sections 4 (License Grants), 13 (Copyright and DMCA), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), and 18 through 23 — survive.
We respect intellectual property rights. If you believe content on the Service infringes your copyright, please send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent at copyright@voicebox.ai. We will respond to valid notices and may remove allegedly infringing content. We will, in appropriate circumstances, terminate the accounts of repeat infringers.
Each party may receive non-public information of the other in connection with the Service. The receiving party will protect such information using at least the same degree of care it uses to protect its own confidential information of similar sensitivity, and in no case less than a reasonable degree of care, and will use it only as needed to perform under these Terms. This Section does not apply to information that is publicly available, independently developed, or rightfully received from a third party without confidentiality obligations.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET CUSTOMER'S REQUIREMENTS. CUSTOMER'S USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK.
EXCEPT FOR THE EXCLUDED CLAIMS BELOW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR THE EXCLUDED CLAIMS BELOW, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
"Excluded Claims" means: (i) Customer's payment obligations; (ii) either party's indemnification obligations under Section 17; (iii) either party's breach of confidentiality obligations under Section 14; (iv) either party's gross negligence, willful misconduct, or fraud; and (v) Customer's violation of Section 5 (Acceptable Use) or Section 6 (Customer Responsibilities).
17.1 By Customer. Customer will defend, indemnify, and hold harmless Voicebox and its officers, directors, employees, and affiliates from and against any third-party claims, damages, liabilities, and reasonable attorneys' fees arising from: (a) Customer Content; (b) Submitter Content received under Customer's account; (c) Customer's or its Authorized Users' use of the Service in violation of these Terms or applicable law; or (d) Customer's failure to obtain any required consents from Submitters.
17.2 By Voicebox. We will defend Customer against third-party claims that Customer's authorized use of the Service infringes a U.S. patent, copyright, or trademark of a third party, and we will pay damages finally awarded by a court of competent jurisdiction or agreed in settlement. We have no obligation under this Section for claims arising from: (a) Customer Content or Submitter Content; (b) modifications to the Service not made by us; (c) combinations of the Service with products or services not provided by us; or (d) use of the Service in violation of these Terms.
17.3 Mitigation; sole and exclusive remedy. If a claim described in Section 17.2 arises or, in our reasonable judgment, is likely to arise, we may, at our option and expense: (a) procure for Customer the right to continue using the affected portion of the Service; (b) modify or replace the affected portion of the Service so it is no longer infringing while remaining materially equivalent in function; or (c) if (a) and (b) are not commercially reasonable, terminate the affected portion of the Service and refund any prepaid, unused fees attributable to it. This Section 17.2 and 17.3, together with any refund under clause (c), states our entire liability and Customer's sole and exclusive remedy for any third-party claim that the Service infringes intellectual property rights.
17.4 Process. The indemnified party will: promptly notify the indemnifying party of the claim; give the indemnifying party sole control of the defense and settlement (provided that no settlement may impose any obligation on the indemnified party without its consent); and provide reasonable cooperation.
18.1 Governing law. These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
18.2 Arbitration. Any dispute arising out of or related to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules. The seat of arbitration is King County, Washington. The arbitrator's decision is final and binding, and judgment may be entered in any court of competent jurisdiction. Either party may bring an individual action in small-claims court instead of arbitration. Either party may seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights.
18.3 Class action waiver. EACH PARTY AGREES THAT DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.
18.4 30-day opt-out. Customer may opt out of Sections 18.2 and 18.3 by sending written notice to support@voicebox.ai within 30 days of first accepting these Terms. The notice must include Customer's name, account email, and a clear statement of intent to opt out.
Neither party will be liable for failure or delay in performance — other than payment obligations — caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, governmental action, labor disputes, internet or utility failures, or pandemics.
Customer represents that Customer, its Authorized Users, and (to Customer's knowledge) its Submitters are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. economic sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and are not on any U.S. government restricted-party list. Customer will not use the Service in violation of U.S. export control or sanctions laws.
Customer may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all of Customer's assets, provided that the successor is not a competitor of ours. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.
Notices to us must be sent to support@voicebox.ai with a copy to:
Polysoft, LLC
11900 NE First St, Suite 300
Bellevue, WA 98005
Notices to Customer may be sent to the email address associated with Customer's account or posted in the Service. Notices are deemed given on delivery if not rejected or refused by the recipient's email server.
If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified only to the extent necessary to make it enforceable. Failure to enforce any provision is not a waiver of that or any other provision. These Terms — together with the Privacy Policy, any applicable Data Processing Addendum, and any order form or written agreement between the parties referencing these Terms — constitute the entire agreement between the parties regarding the Service and supersede all prior agreements on the subject.
Polysoft, LLC operates Voicebox.
