Polysoft, LLC. Last updated: May 6, 2026
These Terms & Conditions ("Terms") govern your use of Voicebox ("Service"), a voice feedback and customer intelligence platform operated by Polysoft, LLC ("we," "us," or "our"). The Service is accessible at vbx.ai and through embedded widgets, QR codes, NFC tags, and related integrations.
By accessing or using the Service — whether as a business customer ("Operator") or as an individual submitting voice feedback ("End User") — you agree to these Terms. If you do not agree, do not use the Service.
Operators are businesses and individuals who create a Voicebox account, embed the Service in their websites or applications, or deploy it via QR codes, NFC, or other means to collect feedback from their customers.
End Users are individuals who interact with a Voicebox recorder deployed by an Operator — typically to leave voice feedback, a review, or a message.
Where Terms apply differently to Operators and End Users, this is noted explicitly. Otherwise, all provisions apply to both.
To use the Service as an Operator, you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
You must be at least 18 years old and have authority to bind yourself or your organization to these Terms. By creating an account, you represent that both conditions are met.
Operators may use the Service only for lawful purposes. You agree not to:
The Service records audio submitted by End Users. By submitting a recording through any Voicebox-powered interface, End Users acknowledge that their voice is being captured, processed, and stored.
Voicebox displays a clear recording notice and consent prompt to End Users prior to capturing any audio. This disclosure is presented within the Voicebox interface and includes the purpose for which the recording is collected. Polysoft, LLC administers this consent layer on behalf of Operators.
Operators are responsible for ensuring that their deployment of Voicebox is appropriate for their use case and consistent with any privacy policies they have published to their own customers. Operators must not configure the Service in a way that obscures or bypasses the consent mechanism.
Depending on where End Users are located, additional legal requirements may apply:
Submitted voice recordings may be used for the following purposes:
End Users should be aware that their recordings are processed using automated systems, including machine learning models. Operators receive outputs derived from this processing — such as sentiment scores and thematic summaries — rather than simply receiving raw audio.
Recordings and associated data are retained for as long as an Operator account is active and for a defined period thereafter. End Users may request deletion of their recording by contacting us at the address below. Operators may configure retention settings within the Service to the extent available.
Operators may connect the Service to third-party platforms (including but not limited to Slack, HubSpot, Google Drive, Dropbox, Snowflake, and webhook endpoints). Data shared with third-party integrations is governed by those platforms' own terms and privacy policies. Polysoft, LLC is not responsible for third-party data handling.
All software, design, trademarks, and content comprising the Voicebox platform are owned by or licensed to Polysoft, LLC. Nothing in these Terms transfers ownership of any intellectual property to you.
Operators retain ownership of feedback data collected through their deployment of Voicebox. End Users retain ownership of the voice recordings they submit. By using the Service, both Operators and End Users grant Polysoft, LLC a limited, non-exclusive, worldwide license to process, store, and analyze submitted content solely to provide and improve the Service.
Where Operators subscribe to a paid plan, the following applies:
The Service is provided "as is" and "as available." To the fullest extent permitted by law, Polysoft, LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
AI-generated analysis and insights are provided for informational purposes only and do not constitute legal, business, or professional advice. Operators are solely responsible for decisions made based on outputs from the Service.
To the fullest extent permitted by applicable law, Polysoft, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service. Our total aggregate liability for any claim arising out of or relating to these Terms will not exceed the amount you paid us in the twelve (12) months preceding the claim.
You agree to indemnify and hold harmless Polysoft, LLC and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party rights, including privacy rights.
We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason with reasonable notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.
These Terms are governed by the laws of the State of [State], United States, without regard to conflict of law principles. Any dispute arising under these Terms will be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive any right to a jury trial or class action.
We may update these Terms from time to time. Material changes will be communicated via email or in-product notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
Polysoft, LLC
2651 110th Avenue NE, Bellevue, Washington, 98004, United States.
support@voicebox.ai
These Terms are intended as a strong working draft. We recommend review by qualified legal counsel before publishing, particularly regarding jurisdiction-specific GDPR/CCPA provisions and arbitration clauses.
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